AI Chatbots
Nova Assistant
A knowledge-grounded support assistant with human escalation.
Client: Internal R&D
Project Overview
An assistant that answers only from approved content and hands off cleanly.
Challenge
Generic chatbots invent pricing and policies.
Solution
Retrieval over an approved knowledge base plus strict refusal behaviour.
Features
- Grounded answers
- Lead capture
- Escalation to humans
Results
- No invented facts
- Faster first response
- Qualified leads